Drone Warranty Policy
30 Day No Questions
Asked Manufacturer Warranty
We set out to create the most comprehensive warranty in the industry and realize a 30 day “No Questions Asked” policy was how we wanted to build its foundation. Now, we may actually ask you a few questions because many problems are easily rectified over a few emails or a short phone conversation, but if you want to send your product back for a refund, we will never get in your way. No hassles, that’s a promise.
Free Return Shipping
on Repairs for 30 Days
If your drone breaks even if it is your fault, we will provide free return shipping for up to 30 days from the day your order originally ships. We will never charge you to get your Drone back inside this 30 day window. We will also never hold your Drone for ransom and rack up the repair bill. If no parts are necessary to return your unit fully functional, we will ship it back at our expense.
6 Month Free Labor on
For the first 6 months after your order is shipped, all repairs will be performed by our trained technicians free of charge. After the 6 month period passes, a $50/hr labor fee will be charged for all repairs.
Firmware is essential software code that enables features and flight stability of your Drone. Periodic updates are essential for optimum performance and safety and we recommend immediate update every time an update is available. We will notify our customers of major firmware updates as they become available.
Tested and Calibrated
by Trained Technician
All repairs preformed in our facility are certified by our technicians before we return the units to you. We guarantee your unit is fully tested and ready to fly when it returns.
Crash Damage Covered
Yes, that is right. If you purchase our Silver, Gold or Platinum warranty plans, even if the crash is your fault we will cover the cost for labor for the first 6 months. After that, we will still be happy to repair your Drone but a $50/hr charge will apply for labor.
Free 2-Way Shipping on
To our Silver, Gold and Platinum warranty holders, we offer free 2-way shipping for 30, 60 and 90 Days respectively. This is an additional way to save on hassle and steep shipping costs. We send a pre-paid return label for you to affix to your return. Once it is fully repaired and calibrated we will ship it back free. Free shipping only valid once per 30 day period and may not accrue or rollover. Offer for free shipping only valid in the contiguous 48 states. Discounted shipping will be applied to HI, AK, US Territories and international orders.
Free Firmware Updates
For Gold and Platinum warranty holders our firmware upgrading service normally a $60 fee, is free for the life of your Drone. Our technicians will upgrade your unit with the latest firmware and preform a flight test to ensure proper function.
White Glove Priority
For our Platinum warranty holders we offer priority repair service. This ensures you receive the quickest service available and will not have to wait for repairs. Platinum warranty repairs will be ‘bumped’ to the head of the line and get our ‘white glove’ services.