Pre-orders are available to allow the earliest possible receipt of highly anticipated new arrival products. We provide estimated delivery dates to the best of our ability but due to high demand, these dates may be extended within reason from the original date. If the date for delivery is changed, we will notify customers of the new information as it is available.
When a pre-order is placed, the chosen payment method is charged for the full price of the product. Once the payment is verified, the product will be reserved for the customer in the order in which they were received. To ensure your payment passes our fraud prevention efforts, make sure all information on the payment method matches exactly with the shipping address of the order.
All orders placed for pre-order products can be canceled at any time prior to shipping for a full refund. However, once orders are in process for shipping they cannot be canceled and will be shipped as originally requested. If a refund is requested, it will be processed in accordance with the 'Refund' section in our Terms and Conditions once returned to our facility.