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Returns


You may return your product(s) purchased at Ingenious Ingenuity for any reason during the 30 day return period started the date your order was purchased. 

To initiate a return WITHIN the 30 Day window, follow these steps:

1. Log into your account
2. In your "MY ACCOUNT" page
3. Click (VIEW DETAILS) on the order requiring return. 

4. Click "ADD NEW RMA" Button
5. Select desired return options and add additional comments if necessary
6. Click "SAVE RMA"
7. We will be in contact in 0-2 business days with additional instructions specific to your order 

To initiate a return AFTER the 30 Day window, follow these steps:

1. Log into your account
2. In you "MY ACCOUNT" page, click (VIEW DETAILS) on the order requiring return. 
3. Click "ADD Request"
4. Fill out our secure form
5. One of our representative will be in contact in 0-2 business days

Although we occasionally accept return after our 30 day return window, there is no guarantee. Many products we sell have an extended warranty period after the 30 day return window. This warranty period varies in coverage from 30 days to 1 year after date of purchase. Please contact us using the information for AFTER 30 days and a representative will assist with your specific case.

Refunds of returned orders will be processed to the original payment method 0-2 business days after arrival of the return. Although extremely rare, due to the possibility of negligence and abuse of our return policy, we reserve the right to assess a restocking fee of up to 100% of the original purchase price.

Unless special arrangement is made with Ingenious Ingenuity for paid return postage, all return shipping is paid for at the expense of the customer.